Returns & Warranty
Check your order when it arrives. If something is wrong, don't pay for it, and we'll put it right.
Check it before you pay
When your order arrives, look it over and try it if you can. If anything is faulty, don't accept it and don't pay for it. This works for rider deliveries in Nairobi and for ParcelGrid deliveries upcountry, where you pay for the product when it arrives.
Paid before delivery?
We check that your item is in perfect condition before we send it.
Found a fault after paying?
Tell us on WhatsApp within 24 hours of delivery and we'll exchange it. Photos or a short video help us sort it out quickly. We pay the delivery for faulty items.
Changed your mind?
We don't take items back for a change of mind, so ask us about sizes, colours and details on WhatsApp before you order. We're happy to help you choose.
Warranty
Under warranty, we repair the item. Physical damage isn't covered by warranty on any product. To make a claim, message us on WhatsApp. You pay the delivery to us and back for a warranty repair.
| Product | Warranty |
|---|---|
| Egg Incubator, 80W range | 1 year |
| Commercial Egg Incubator, front-loading | 1 year |
| Farm Food Chopper WW C30 | 1 year |
| Beijing Kids Bicycle | None |
| Tanda Mountain Bike | None |
| Beijing 26" Mountain Bike | None |
| Beijing 20" Mountain Bike | None |
| Tanda Foldable Mountain Bike | None |
| Inline Skates, Hard Helmet Set | None |
| Quad Skates | None |
| Hard Helmet | None |
| Soft Helmet | None |
| Protective Gear | None |
| 2-in-1 Kids Scooter | None |
| Graffiti Kids Scooter | None |
| Metallic Keylock Box | None |
| Queen Size Air Mattress | None |
| Plastic Keylock Box | None |
| Inflatable Air Mattress | None |